Frequently Asked Questions
Everything you need to know about bringing Matchbox quality into your home.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while larger furniture items may require 2-3 weeks for white-glove delivery.
Do you offer international shipping for home goods?
Currently, Matchbox ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture pieces are final sale.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your Matchbox account.
Are your products covered by a warranty?
Yes, all Matchbox furniture pieces come with a 1-year limited warranty covering manufacturing defects. Decor and textile items are covered for 90 days from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger purchases.