Returns & Exchanges

At Matchbox, we want you to love every piece in your home, which is why we offer a 30-day return policy on all eligible furniture and decor items. If a product doesn't fit your space perfectly, we are here to help you find a better match or provide a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unused items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop the package off at any authorized carrier location, or schedule a porch pickup for larger furniture pieces.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.